Privacy Policy

Thank you for accessing the website www.https://shop.synergysupplies.co/en/.co operated bySynergy SuppliesSAS. (hereinafter "Synergy"), company Responsible for the Treatment of your Personal Data, identified with NIT 900.419.297-5, with main address in the city of Bogotá and whose offices are located at Carrera 7 # 156 - 68 Office 1906 North Point III Tower.

At Synergy, we work every day to serve you better and better when you purchase our products or use our services. Taking care of the Personal Data that you share with us is a fundamental part of this. For this reason, we want you to be sure that your information is safeguarded and protected with us and to know how we use it to offer you a better and more personalized customer experience when you use our services.

This Privacy Policy explains the Treatment we do of your Personal Data, to whom, under certain conditions, we transfer and / or transmit your Personal Data, as well as the security measures we have taken to protect them. It also explains the rights that you have as the Owner of your Personal Data and how you can exercise them.

We invite you to read this Privacy Policy in detail and if you have any questions, we ask that you please contact us at [email protected], or by phone (571) 7551316, or send a communication to Carrera 7 # 156 - 68 Office 1906 North Point III Tower of Bogotá DC

I. Some definitions that you need to know:

For the purposes of this Privacy Policy, the terms that are used with capital letters will have the meaning assigned in this section, whether they are written in plural or singular.

Commercial Partner: Legal or natural person that markets or offers products and / or services that allow improving the value offer for Synergy customers, such as financial entities, insurance companies, retail establishments, among others.

Authorization: It is the prior, express and informed consent that you give us to carry out the Processing of your Personal Data.

Attention Channels: Means through which you can exercise your rights, which are: i) email address: [email protected]; ii) phone (571) 7551316; or, iii) sending a communication to Carrera 7 # 156 - 68 Office 1906 Torre North Point III in Bogotá DC

Personal Data: Any information linked or that may be associated with one or more specific or determinable natural persons, such as: name, identification number, address, telephone, email, geolocation data, use and visit of the website, history of browsing, purchasing habits and biometric data of the Holder.

Responsible for the Treatment: Natural or legal person, public or private, that by itself or in association with others, carries out the Treatment of Personal Data on behalf of the Person Responsible for the Treatment.

Responsible for the Treatment: It isSynergy SuppliesSAS.

Site: www.https://shop.synergysupplies.co/en/.co

Owner: It is the natural person to whom the Personal Data refers. For the purposes of this policy, you are the Owner of the Personal Data.

Treatment or Processing of Personal Data: Any operation or set of operations on the Owner's Personal Data, such as the collection, storage, use, circulation or deletion.

II. Authorization

By accepting this Privacy Policy, you authorize Synergy to process your Personal Data.

Synergy will only carry out the Processing of your Personal Data when it has your Authorization and only for the purposes indicated in section V of this document. You may revoke your authorization at any time, requesting it through any of the means indicated in section VIII.

III. Transfer of Personal Data to Related Companies and others.

Additionally, by accepting this Privacy Policy, you authorize Synergy to share your Personal Data with Related Companies and with Synergy's Business Partners and that they may treat them for the purposes indicated in section V. However, in At any time, as the Owner, you may revoke the authorization granted or oppose the sending of commercial communications, requesting it by any of the means indicated in section VIII.

Also, in the event of selling all or part of the Synergy business, you authorize Synergy to transfer the databases containing your Personal Data to the buyer.

Apart from the provisions of this Privacy Policy, Synergy may not sell or disclose your Personal Data to third parties unless it has previously obtained your consent or is required to do so by law.

Synergy will be responsible for the effective fulfillment of the obligations regarding the Processing of Personal Data by its Related Companies and its Business Partners, without prejudice to the responsibility that corresponds to them for any breach of such obligations. In the same way, in the event that the Personal Data Processing has to be carried out by service provider companies for Synergy, said provider companies must assume confidentiality commitments and adopt measures that ensure due compliance with the Personal Data protection regulations, especially those established in Law 1581 of 2012 and its Regulatory Decree 1074 of 2015.

IV. General Principles for the Processing of Personal Data.

Our commitment is to guarantee that all Personal Data Processing that we carry out, is always done respecting the rights that the Constitution and the laws grant it. Therefore, we want to let you know the principles that move us in this matter:

Principle of purpose: The Processing of Personal Data must obey a legitimate purpose that will be informed to the Owner.

Principle of freedom: The Processing of Personal Data can only be exercised with the prior, express and informed consent of the Holder. Personal Data may not be obtained or disclosed without prior authorization, or in the absence of a legal or judicial mandate that relieves the consent of the Holder.

Principle of truthfulness or quality: The information subject to treatment must be truthful, complete, exact, updated, verifiable and understandable. The processing of partial, incomplete, fractional or misleading Personal Data is prohibited.

Principle of transparency: In the Processing of Personal Data, the right of the Holder to obtain from Synergy, at any time and without restrictions, information about the existence of data concerning him or her must be guaranteed.

Principle of access and restricted circulation: Personal Data, except for public information, may not be available on the Internet or other means of dissemination or mass communication, unless access is technically controllable to provide restricted knowledge only to the Owner or to third parties authorized by that.

Security Principle: The information subject to Treatment must be handled with commercially reasonable technical, human and administrative measures that are necessary to provide security to the records avoiding their adulteration, loss, consultation, use or unauthorized or fraudulent access.

Principle of confidentiality: All persons involved in the Processing of Personal Data are obliged to guarantee the reservation of information, even after the end of their relationship with any of the tasks that comprise such processing.

V. Purposes for which your Personal Data may be processed.

Your Personal Data may be processed by Synergy, its Related Companies and Business Partners directly or through its suppliers, exclusively to:

Carry out the pertinent steps for the development of the Synergy corporate purpose in what has to do with the fulfillment of the object of the contract entered into with the Owner.

Comply with obligations contracted with the Holder.

Provide Personal Data to third parties with whom Synergy has a contractual relationship and that it is necessary to deliver them for the fulfillment of the contracted object. For example, Synergy may use third parties to assist you with delivering promotional products, collecting your payments, shipping products, or operating our customer service systems.

Prepare, implement, promote and offer you new products and services, or new attributes, modalities or characteristics to the products and services that are already available to you.

Automatically complete the documents associated with the transactions that you carry out based on the products and services purchased, used or contracted, or that in the future acquire, use or contract, with Synergy and / or its Related Companies

Adjust the offer of products and services of Synergy and its Related Companies to your customer profile, or carry out analyzes, reports and evaluations in this regard

Develop commercial actions or post-sale services, of a general nature or directed personally to you, aimed at improving your experience as a customer.

Send information via physical mail, email, text messages (SMS and / or MMS), digital media such as Facebook, or "WhatsApp" or other similar platforms, to the cell phone number or means of communication that you give us, to send you the following information: (i) About the delivery and status of your orders placed on the Site; (ii) To send you commercial information, or offers or promotions about the products or services of Synergy or its Related Companies, or to carry out surveys or confirm your Personal Data; and (iii) So that you can make use of the benefits of the Falabella “CMR Puntos” loyalty program through any of the available communication, sale or exchange channels, both in person and remotely.

Sharing Personal Data with third parties for compliance, by Synergy, with the regulation of money laundering and financing of terrorism.

Share Personal Data with third parties for the purposes of fraud protection and credit risk reduction.

Share Personal Data with third parties that have the quality of Business Partners and Related Companies so that they can offer products and / or services that allow improving the value offer for Synergy customers, all of the above in accordance with the provisions of the Law 1581 of 2012 and its Regulatory Decree 1074 of 2015 Chapter 25.

Transfer personal data outside or within the country to Related Companies so that they can process their Personal Data in accordance with the purposes set forth in this Policy, in accordance with the provisions of section V thereof.

Transmit Personal Data within or outside the country to third parties in accordance with the provisions of section III of this policy.

SAW. Collection of your Personal Data

In this section we list some of the means through which Synergy accesses your Personal Data:

When you create an account on the Site.

When you visit our Site, and entering through your account, surf the net or purchase a product or service.

When you visit our Site, and without logging into your account, you browse the web or purchase a product or service.

When you participate in a loyalty program of Synergy or its Related Companies.

When you complete a form or participate in a contest, survey or comment or make a "review" regarding a product or service.

When a Related Company previously authorized by you, shares Synergy Personal Data that it has about you.

When a third party, previously authorized by you, shares Synergy with Personal Data that it has about you.

VII. Rights of the Holder of Personal Data in accordance with Law 1581 of 2012.

As the Holder of your Personal Data, you have the right to:

Know, and require Synergy to update, rectify and delete the Personal Data it has about you.

Request evidence from Synergy of the Authorization granted to you for the Processing of your Personal Data.

Be informed by Synergy, upon request in accordance with section VIII of this Policy, regarding the use that has been given to your Personal Data.

Submit inquiries to the Responsible or Person in Charge of Treatment, in accordance with the provisions of section VIII below, and file complaints with the Superintendency of Industry and Commerce.

Free access to the Personal Data that are subject to Treatment in the terms of article 21 of Decree 1377 of 2013

Notwithstanding the foregoing, it is your duty to keep the information you have provided to Synergy up to date and guarantee, at all times, its veracity. Synergy will not be responsible, in any case, for any type of damage or penalty that may arise from the inaccuracy of said information.

VIII. Procedure for the exercise of Rights in accordance with Law 1581 of 2012.

You may exercise the rights indicated in the preceding numeral and all other rights conferred by Law 1581 of 2012, by contacting Synergy through the email [email protected], by phone (571) 7551316, or by sending a communication to Carrera 7 # 156 - 68 Office 1906 North Point III Tower of Bogotá DC The Synergy Customer Service area will be responsible for the attention of requests, queries and claims before which the Holder can exercise their rights to know , update, rectify and delete Personal Data and revoke the authorization of Personal Data Processing.

Consultation

In the event that you wish to consult your Personal Data in our databases, you must contact Synergy through the Customer Service Channels and generate the request to consult Personal Data. For the above, it is necessary that at the time of generating the request, you indicate your identification number and your contact information. Synergy will respond to the query, via email or any means it deems appropriate, within a maximum term of ten (10) business days from the date of receipt. When it is not possible to attend the consultation within said term, this situation will be communicated to the Holder, indicating the reasons for the delay and indicating the date on which the consultation will be attended. This last date will not exceed five (5) business days following the expiration of the first term.

Claim for correction, update and / or deletion of Personal Data

In case you wish to file a claim for correction, updating and / or deletion of Personal Data, you should contact Synergy through the Service Channels. For the above, it is necessary that at the time of generating the request, you indicate your identification number, your contact information, the description of the facts and provide the relevant documentation that you intend to enforce. If Synergy considers that for the analysis of the request it requires more information from you, it will proceed to notify you of this situation. After two (2) months from the date of the request, without you submitting the required information, it will be understood that you have withdrawn the claim.

Synergy will attend to the claim within a period of fifteen (15) business days from the date of receipt. When it is not possible to attend to him within said term, the Holder will be informed of the reasons for the delay and the date on which his claim will be attended, which in no case may exceed eight (8) business days following the expiration of the first term. .

If you declare, through any of the Service Channels, that you do not wish to receive publicity, Synergy will proceed to make your request effective within a term of five (5) business days from receipt of it. In this way, you will receive an email confirming the removal of your Personal Data from Synergy's advertising databases. Additionally, you will be asked to confirm whether you want your Synergy account to be deleted. The Holder will have a term of five (5) business days counted from the sending of the mail to make said confirmation. In the event that the Holder confirms that he wishes his Synergy account to be eliminated, or that after the term of five (5) days, Synergy does not respond to said email, in order to comply with current regulations regarding the protection of personal data, will proceed to delete your Synergy account, within a period of five (5) business days.

The elimination of the Synergy account will result in the elimination of all your Personal Data, causing the loss of all your purchase history as well as any rebate or discount coupons, and any other personal information that Synergy possesses of the Holder. The request to delete the information and the revocation of the Authorization will not proceed when there is a legal, contractual or commercial duty for you to remain in our database.

IX Cookies and their use by Synergy

At Synergy we use cookies and similar technologies to personalize and improve your customer experience and to show you relevant online advertising.

Cookies are small text files that contain a unique identifier that is stored on the computer or mobile device through which you access the Site, so that those can be recognized each time you use the Site.

You can choose to disable some or all of the cookies we use at any time. However, this may restrict your use of the Site and limit your experience on the Site. The use of cookies does not contain or affect Personal Data and does not represent a danger of viruses. For more information about cookies, go to http://www.allaboutcookies.org. For information on removing cookies, visit the website http://www.allaboutcookies.org/manage-cookies/index.html.

X. Synergy is NOT Responsible for the third party sites that are advertised on the Site.

To improve your customer experience, the Site may contain third-party advertising and links to other sites or frames from other sites. Please note that Synergy is not responsible for the privacy or content practices of such third parties or sites, so you should review their privacy policies.

XI. Safeguards that Synergy takes to protect your Personal Data

Synergy maintains the physical, electronic and procedural safeguards required by legal regulations in relation to the collection, storage and transfer of your Personal Data and evaluates their effectiveness periodically. The objective of these safeguards is to prevent unauthorized or illegal access or accidental loss, destruction or occurrence of damage to your Personal Data.

Therefore, when Synergy collects data through the Site, it does so through a secure server that has protection programs. In addition, Synergy's security procedures require that you sometimes be required to provide proof of identity before information about your Personal Data can be released to you. In the case of electronic payment card information, Synergy also uses Secure Socket Layer (SSL) encryption systems that encrypt the information avoiding fraudulent use. Although it is not possible to guarantee the above, these systems have proven to be effective in handling confidential information, preventing access by external threats (ie hackers). Notwithstanding the foregoing, we recommend that you do not send unencrypted credit or debit card data or from public or unsecured sites or computers. Please note that you are solely responsible for protection against unauthorized access to your password and computer.

XII. Validity and modification of this Privacy Policy.

This policy will apply as of December 15, 2018 and your Personal Data will remain stored only for the time that is required by Law, or for the fulfillment of the purposes that have been authorized by you.

This Policy may be modified by Synergy at any time. Notwithstanding the foregoing, Synergy will inform you, by whatever means it deems appropriate, of any substantial change prior to such amendment becoming effective.