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THIS IS IMPORTANT TO YOU:
At Shop.Synergysupplies.co we always want to offer you a shopping experience that is relevant and personalized.
To achieve this we now require some additional information at the time of registration to be able to get to know you better and communicate about products that may be of interest to you.
Due to this we have changed our Privacy Policy, as well as ours. Terms and Conditions, which became effective on August fifteenth (15), 2013.
TERMS AND CONDITIONS
This document describes the general terms and conditions (the "General Terms and Conditions") and the privacy policies (the "Privacy Policies") applicable to the access and use of the services offered bySynergy SuppliesSAS Colombia, SAS ("the Services") within the site www.Shop.Synergysupplies.co, and / or other related domains (urls) (hereinafter "Shop.Synergysupplies.co" or the "Site"), where these Terms and Conditions are found. Anyone who wishes to access and / or subscribe and / or use the Site or the Services may do so subject to the General Terms and Conditions and the Privacy Policies, along with all other policies and principles that govern Shop.Synergysupplies.co and that are incorporated herein directly or by reference or that are explained and / or detailed in other sections of the Site. Consequently, all visits and all contracts and transactions carried out on this Site, as well as their legal effects, will be governed by these rules and subject to the applicable legislation in Colombia.
The Terms and Conditions and the Privacy Policies contained in this instrument will be applied and understood as an integral part of all the acts and contracts that are executed or celebrated through the offer and commercialization systems included in this site between the users of this site andSynergy SuppliesSAS Colombia SAS (hereinafter "Synergy SuppliesSAS Colombia SAS ","Synergy SuppliesSAS "or" the Company ", indistinctly), and by any of the other companies or companies that are subsidiaries or related to it, and that make use of this site, which will be referred to hereinafter also interchangeably as "Companies", or the "Offering Company", the "Supplier" or the "Supplier Company", as appropriate to the meaning of the text.
In the event that the Companies have established their own Terms and Conditions and their Privacy Policies for the acts and contracts they carry out on this site, they will appear on this page marked with a link or indicated as part of the promotion of their offers and promotions and they will prevail over these. ANY PERSON WHO DOES NOT ACCEPT THESE GENERAL TERMS AND CONDITIONS AND THE PRIVACY POLICIES, WHICH ARE MANDATORY AND BINDING, MUST REFRAIN FROM USING THE SITE AND / OR THE SERVICES.
The User must read, understand and accept all the conditions established in the General Terms and Conditions and in the Privacy Policies ofSynergy SuppliesSAS Colombia SAS as well as in the other documents incorporated therein by reference, prior to your registration as a User of Shop.Synergysupplies.co and / or the acquisition of products and / or delivery of any data for any purpose.
If the user makes use of the SiteSynergy SuppliesSAS, this will imply full acceptance of the conditions established in the General Terms and Conditions and in the Policies ofSynergy SuppliesSAS Colombia SAS For said use of the site and / or its services, the User will be obliged to expressly comply with them, not being able to claim ignorance of such General Terms and Conditions and the Privacy Policy.
1. LEGAL CAPACITY
The Services are only available to people who have the legal capacity to contract. People who do not have that capacity or minors may not use the services. The acts that they carry out on this site will be the responsibility of their parents, guardians, managers or curators, and therefore they will be considered carried out by them in the exercise of their legal representation. Whoever registers a User as a company, must have the capacity to contract on behalf of such entity and to bind it under the terms of this Agreement.
2. REGISTRATION AND USE OF THE SITE
It is mandatory to complete the registration form in all its fields with valid data to become an Authorized User of Shop.Synergysupplies.co (the "Member"Synergy SuppliesSAS or the "User"), to access promotions, and to purchase products and / or services offered on this site. The future MemberSynergy SuppliesSAS must complete the registration form with your personal information in an exact, precise and true way ("Personal Data") and undertakes to update the Personal Data as necessary.Synergy SuppliesSAS may use various means to identify its Members, butSynergy SuppliesSAS is NOT responsible for the accuracy of the Personal Data provided by its Users. Users guarantee and respond, in any case, to the accuracy, veracity, validity and authenticity of the Personal Data entered. Each member may only be the owner of 1 (one) accountSynergy SuppliesSAS, not being able to access more than 1 (one) accountSynergy SuppliesSAS with different email addresses or falsifying, modifying and / or altering your personal data in any way possible. If fraudulent and / or malicious use is verified or suspected and / or contrary to these Terms and Conditions and / or contrary to good faith,Synergy SuppliesSAS will have the unappealable right to terminate the credits, cancel the accounts and even to prosecute the offenders.
Synergy SuppliesSAS reserves the right to request any additional proof and / or data in order to corroborate the Personal Data, as well as to temporarily or permanently suspend those Users whose data could not be confirmed. In these cases of disqualification,Synergy SuppliesSAS may cancel the purchase made, without generating any right to compensation, payment and / or compensation.
The Member, once registered, will have their email address and a secret password (hereinafter the "Password") that will allow personalized, confidential and secure access. In case of having this data, the User will have the possibility to change the Access Code, for which he must abide by the procedure established in the respective site. The User undertakes to maintain the confidentiality of his Access Code, fully assuming responsibility for maintaining the confidentiality of his Secret Password registered on this website, which allows him to make purchases, request services and obtain information (the "Account "). Said Password is for personal use, and its delivery to third parties does not involve responsibility ofSynergy SuppliesSAS Colombia SAS or the companies in case of improper, negligent and / or incorrect use.
The User will be responsible for all the operations carried out in and from his Account, since access to it is restricted to the entry and use of a secret Password, of exclusive knowledge of the User. The Member agrees to notifySynergy SuppliesSAS Colombia SAS immediately and through suitable and reliable means, any unauthorized use of your Account and / or Password, as well as entry by unauthorized third parties to it. It is clarified that the sale, assignment, loan or transfer of the Key and / or Account is prohibited under any title.
Synergy SuppliesSAS Colombia SAS reserves the right to reject any application for registration or to cancel a previously accepted registration, without being obliged to communicate or state the reasons for its decision and without generating any right to compensation or compensation.
3. MODIFICATIONS TO THE AGREEMENT
Synergy SuppliesSAS Colombia SAS may modify the General Terms and Conditions at any time, making the modified terms public on the Site. All modified terms will take effect 10 (ten) days after their publication. Within 5 (five) days following the publication of the modifications introduced, the User must contact us, if they do not accept them; in that case the contractual relationship will be dissolved and you will be disqualified as a Member. Once this period has expired, the User will be deemed to accept the new terms and the contract will continue to bind both parties.
4. PROCEDURE TO MAKE USE OF THIS WEBSITE
In the contracts offered through the Site, the Offering Company will inform, in an unequivocal and easily accessible way, the steps that must be followed to enter into them, and will inform, when appropriate, if the electronic document in which the contract is formalized will be archived and if it it will be accessible to the Member. The mere fact of following the steps indicated on this site for such purposes to make a purchase is equivalent to accepting that the Offering Company has effectively complied with the conditions contained in this section. It will also indicate its postal or email address and the technical means available to the Member to identify and correct errors in the shipment or in their data.
5. MEANS OF PAYMENT THAT MAY BE USED ON THE SITE
The products and services offered on the Site, unless a different form is indicated for particular cases or offers of certain goods or services, can only be paid with the means that are specifically indicated in each case. The use of credit cards will be subject to what is established in these Terms and Conditions and, in relation to its issuer, and to what is agreed in the respective Opening Contracts and Use Regulations. In case of contradiction, what is expressed in that last instrument will prevail. . In the case of bank cards accepted on the Site, the aspects related to these, such as the date of issue, expiration, quota, blocks, etc., will be governed by the respective Opening Contract and Use Regulations, in such a way that the Companies They will not be responsible for any of the aspects indicated. The Site may indicate certain conditions of purchase according to the means of payment used by the user.Synergy SuppliesSAS may grant a discount in the form of credits that Users can discount on their purchase. In each caseSynergy SuppliesSAS will unilaterally determine the maximum amount of credits that the User may use in a purchase and will detail it in the system, prior to starting the payment process. The credits used by the Users will not be reimbursed in the event of the return of the products, for whatever reason this occurs.
6. FORMATION OF CONSENT IN THE CONTRACTS ENTERED INTO THROUGH THIS SITE
Through the Site
To inform the User or consumer about this validation, the Offering Company must send a written confirmation to the same electronic address that the User accepting the offer has registered, or by any means of communication that guarantees due and timely knowledge of the consumer, or through the actual shipment of the product. Consent will be understood to be formed from the moment this written confirmation is sent to the User and in the place where it was issued. The offer made by the User is irrevocable except in exceptional circumstances, such as thatSynergy SuppliesSAS substantially changes the description of the item after an offer is made, or there is a clear typographical error.
Legal Notice: The sale and dispatch of the products is conditional on their availability and product stocks. When the product is not available,Synergy SuppliesSAS will immediately notify the customer and return the full value of the price paid.
7. TERM OF VALIDITY OF THE OFFER AND PRICE
The validity period of the offer is the one that coincides with the effective date indicated in the promotion or by virtue of the exhaustion of the quantities of products available for that promotion, duly informed to the User, or while the offer remains available, the lesser of these terms. Whenever a promotion does not indicate an end date, it will be understood that the activity will continue until the corresponding inventories are exhausted.
The prices of the products and services available on the Site, as long as they appear on it, will only be valid and applicable in it and will not be applicable to other sales channels used by companies, such as physical stores, telephone sales, other sales sites. electronically, catalogs or others. The prices of the products offered on the Site are expressed in Colombian pesos unless otherwise stated. The prices offered correspond exclusively to the value of the good offered and do not include transport, handling, shipping, accessories that are not expressly described or any other additional item.
Additionally, it is possible that a certain number of products may be priced incorrectly. If there is a typographical error in any of the prices of the products, if the correct price of the item is higher than that which appears on the page, at our discretion,Synergy SuppliesSAS Colombia SAS will contact you before the product is shipped, and / or we will cancel the order and notify you of the cancellation.
The companies may modify any information contained in this Site, including those related to merchandise, services, prices, stocks and conditions, at any time and without prior notice, until the moment of receiving a purchase acceptance, which will oblige the Offering Company , subject to the validation conditions indicated above, that is, once consent has been formed between the parties to a certain transaction.
8. PROMOTIONS
The promotions offered on this Website are not necessarily the same as those offered by other sales channels used by companies, such as physical stores, telephone sales, catalogs or others, unless expressly stated on this site or in the advertising carried out by the companies for each promotion. When the Site offers promotions that consist of the free or discounted delivery of a product for the purchase of another, the dispatch of the good that is delivered free or at a discounted price, will be done in the same place in which the purchased product is dispatched. The Offering Company submits its promotions and promotional activities to compliance with current regulations and specifically the provisions of Law 1480 of 2011.
In addition to the general terms and conditions established in this document, whenSynergy SuppliesSAS carry out promotions on billboards, radio, television or other advertising media, the following specific Terms and Commissions also apply:
1. The use of the discount coupon is completely free
2. When discount coupons are offered, the value of the coupon, the minimum purchase amount to be able to redeem the coupon and the valid dates for its redemption will be indicated in the advertising.
3. The discount coupon applies to purchases made exclusively on the Shop.Synergysupplies.co page
4. Any natural person over eighteen (18) years of age may use the discount voucher.
5. The discount coupon is not valid for gift cards or corporate sales. Corporate sales are understood to be all sales made to legal entities.
6. The maximum purchase amount for the use of the coupon is four (4) million pesos.
7. It cannot be combined with other promotions.
8. The use of the voucher can only be used once for each customer.
9. By making a purchase with the coupon it is understood that the consumer has fully accepted the general Terms and Conditions of the page as well as these particular Terms and Conditions.
9. DISPATCH OF THE PRODUCTS
Products purchased through the Site will be subject to the dispatch and delivery conditions chosen by the User and available on the Site. The information on the place of delivery is the sole responsibility of the User. The deadlines chosen for dispatch and delivery are counted from when the Offering Company has validated the purchase order and the means of payment used, and will be considered business days for compliance with said deadline. Orders will be dispatched from warehouses ofSynergy SuppliesSAS thirty (30) business days after the sale is completed.
The User before finalizing his purchase will be able to know the range of dates for the estimated delivery of his product, likewise the products will only be delivered from Monday to Saturday from 8 am to 5 pm, not including holidays.
The User may choose at the time of making the purchase that their product is dispatched in a specific location or may choose the option of picking up the product at one of the service points of the carriers.
In case the customer chooses the option to collect the product,Synergy SuppliesSAS will inform the customer by email when the product is available to be picked up, from this notification the customer will have a term of 5 business days to collect the product, after this term the order will be canceled and returned to the seller .
At the time of collecting the product, the client must present their identity document, in case it is not the owner of the order who collects the product, a copy of the identity document of the order holder and letter of authorization must be presented.
The User acknowledges and accepts that the location data provided so thatSynergy SuppliesSAS makes the delivery of the products purchased through the Site are true and current. Therefore, the User voluntarily declares that, by supplying such data, he irrevocably AUTHORIZES the person who, at the time of delivery, is at the address provided by the user, receives the product. By virtue of the foregoing, whoever is at the address indicated by the User and declares in good faith their willingness to receive the products, will act on behalf of the User and thereforeSynergy SuppliesSAS or its contractors will be empowered to deliver the products purchased through the Site. This authorization includes, but is not limited to, people who continuously or temporarily occupy positions such as doormen of buildings and joint properties, domestic service employees, janitors and in general any person who at the time of delivery states that they are authorized to receive the goods. products. For the above,Synergy SuppliesSAS will not be responsible for the loss or damage that the products may suffer once they have been duly delivered to the address provided by the User.Synergy SuppliesSAS will be exempt from liability as long as it can prove the delivery of the products to the address provided by the User.
Synergy SuppliesSAS will communicate the data to the Users by mail so that the status of the shipment can be tracked over the Internet. If the User or the person authorized to receive, is absent when visiting to leave the order and no one receives it at the place of residence, a notice will be left stating the time of the visit. During the next three (3) days after the first attempt, a second delivery attempt will be made at home, in the event that no one receives the product again, a third attempt will be made which, if unsuccessful, the order will be canceled and will process the refund of the value canceled by the customer.
In order to facilitate the monitoring of orders placed by Users on the page,Synergy SuppliesSAS may send information via text messages (SMS and / or MMS) or via "WhatsApp" about the delivery and status of orders placed on the Site. Users will not be able to present doubts about their orders or interact via text messages (SMS and / or MMS) or via "WhatsApp".
If the User or the person authorized to receive, is absent when visiting to leave the order and no one receives it at the place of residence, a notice will be left stating the time of the visit. During the next three (3) days after the first attempt, a second delivery attempt will be made at home, in the event that no one receives the product again, a third attempt will be made which, if unsuccessful, the order will be canceled and will process the refund of the value canceled by the customer.
Warning:Synergy SuppliesSAS cannot guarantee the shipment to some regions of the country of products considered oversized or with excessive weight by the mail companies. When this happens, we reserve the right to revoke orders that are in these conditions, in which case the order will be reversed and the value of the price will be reimbursed to the customer in the shortest possible time.
10. PRODUCT RETURN POLICY, RIGHT OF WITHDRAWAL, CLAIM CONDITIONS FOR WRONG PRODUCT AND REVERSAL OF PAYMENT
Shop.Synergysupplies.co, as well as those third parties that use the portal (Shop.Synergysupplies.co) to market products, offer their customers the possibility of retracting the purchase during the first 5 business days after delivery of the product.
The clientsSynergy SuppliesSAS Plus will have a term of 30 business days after delivery of the product to exercise the right of withdrawal.
The aforementioned retractions must be requested through the website.
In order to exercise the right of withdrawal, the consumer must comply with some general conditions. When a product has specific conditions to be able to exercise the right of withdrawal, this will be specified in the characteristics of the product.
After making the retraction on pageSynergy SuppliesSAS will have a maximum of 48 business hours to send the reverse logistics guide for the return of the product, if it is not sent within the first 5 calendar days after the guide is sent, it will be understood that the client wishes to cancel the withdrawal.
GENERAL CONDITIONS FOR A RETRACT
The product must not be damaged or deteriorated by actions corresponding to the customers.
The product must have labels, bill of sale, accessories and packaging. originals (including manuals, user guides, warranty certificates, etc.).
The product must not show signs of wear, dirt or wear.
The product must not have been delivered more than FIVE (5) business days.
The purchased product must not be perishable, for personal or intimate use.
RETRACT LOGISTICS CONDITIONS
As a general rule, the client must approach a Serviantega point with the guide sent bySynergy SuppliesSAS to proceed to return the product.
When the product exceeds 20 kg, its collection will be carried out directly at the place where the product was delivered.
The personnel in charge of collecting the product is not empowered to disassemble or manipulate the product, their only function will be to collect it.
If the product is not packed in its original packaging, the collection will not proceed.
RETRACT REFUND CONDITIONS
If the withdrawal is accepted,Synergy SuppliesSAS will generate in the customer's account a coupon for the refund, in case the customer does not want the refund to be made by means of a voucher, it will be made through a payment through cash, by bank consignment in the name of the holder of the account ofSynergy SuppliesSAS or reversion to the credit card used for the purchase, the above according to the payment method used initially in the purchase.
If during the return process, the product subject to withdrawal does not meet the requirements to be accepted bySynergy SuppliesSAS, the product will be returned to the address registered by the customer and no refund will be made.
CLAIM CONDITIONS FOR WRONG PRODUCT
In the event that the customer receives a product with characteristics other than those described on the page at the time of purchase, the following procedure must be carried out in order to verify the validity of the claim.
The client must make the withdrawal request through their accountSynergy SuppliesSAS within the next 5 business days after receiving the product, entering through the "My Orders" button, clicking the "Return" button and selecting the option for which you want to start the process (If the button is not found active, the customer must contact the customer service line for validation and subsequent activation, if applicable).
Once the Customer Service area receives the required documents and the data is corroborated, within 24 to 48 hours the Reverse Logistics Guide will be sent so that the return is made at a point in Servbinetega of the customer's choice. , the order pickup will be scheduled.
Once the return process has been carried out, the reordering will be carried out so that the customer receives the product with the initially acquired characteristics.
If the customer bought an intimate product and received one of different characteristics, after verifying that it was indeed an error ofSynergy SuppliesSAS will deliver the correct product to you without you having to initiate a return process.
Products considered bySynergy SuppliesSAS as intimates:
Underwear.
Bathing suits.
Tights and leggings.
Girdles
Imitation jewelry.
Lactation or baby food products.
Perfumes
Books and Videogames that are not sealed.
Vitamins, supplements and cosmetics.
Mattresses that are not sealed
Sexual wellness products
Electric brushes
Electric waistbands
Shavers and Epilators
PAYMENT REVERSAL
The customer may request that the payment of a product purchased on the portal be reversed directly with their bank (hereinafter the Reversion). The reversal of the payment may be requested if: the customer was the subject of fraud, the payment corresponds to an operation not requested by the customer, the purchased product was not received, does not correspond to the requested one, does not comply with the inherent characteristics or the delivered product is find faulty.
In the event that the client has requested the reversal of the payment and it is determined bad faith on the part of the client, the transaction claimed will be definitively charged to the consumer and the Superintendency of Industry and Commerce may impose sanctions of up to fifty (50) current legal monthly minimum wages. .
To request the reversal of the payment, the client must file a complaint withSynergy SuppliesSAS within five (5) business days following the date on which it became aware of the fraud, the unsolicited operation or the problem occurred with the purchased product.
In the event that the client who wishes to reverse the payment is not the same holder of the payment instrument, the request to the issuer must be submitted by the holder of the financial product.
In the same term of 5 business days, the client must indicate toSynergy SuppliesSAS that the property subject to reversion will be at your disposal,Synergy SuppliesSAS will generate a reverse logistics guide for the customer to return the product subject to reversal in the same conditions in which the customer received it.
When the payment corresponds to several products, the client may request the partial reversal of the payment of those for which the request is made, the customer in this case must clearly express what the product is and the value for which the reversal is requested. .
Once the complaint is filed withSynergy SuppliesSAS and the reversal request to the issuer of the payment instrument, these will have a term of fifteen (15) business days to make the reversal effective.
FIND HERE THE REQUEST FORM FOR YOUR REVERSAL
11. CLAIM CONDITIONS FOR MISSING PART
In the event that the customer receives an incomplete product, the following procedure must be carried out in order to verify the validity of the claim.
Within two business days after receiving the product, the customer must contact the Customer Service line to file a claim about the missing piece of their item.
Once the Customer Service area receives the claim and the data is corroborated, a response will be given to the customer within two business days. Depending on the case, the missing piece will be sent or the customer will be asked to start the return process through the page to send the complete product
If the client does not file the claim, he may apply the right of withdrawal through the page, abiding by those described by this policy
GUARANTEE POLICY
In the event that a product purchased throughSynergy SuppliesSAS presents operating problems or damages after receipt, the customer may contactSynergy SuppliesSAS who will provide the details of the vendor or supplier so that they can provide adequate support for your warranty request. All warranty requests must meet the following conditions:
The product warranty must be in force
The product must have the invoice and warranty documents. In the event that the product does not have a document certifying a warranty period, it must be less than 12 months old.
The damage to the product must be due to a manufacturing defect, technical fault or irregularity. No guarantee will apply if the product shows signs of misuse by the customer.
The supplier has the right to replace, repair or refund the money for the product.
At the consumer's choice, the Supplier will collect the product where it was delivered or the consumer may leave the product at a service point arranged for that purpose. For the latter case, the Supplier will bear all shipping costs. If transportation is required for the good, the costs shall be borne by the Supplier.
The repaired or replacement product must be delivered to the consumer at the same site where the legal guarantee was requested, unless the consumer requests another site and the supplier accepts it. If transportation is required for the good, the costs must be borne by the supplier.
In the event that the good must be replaced by another of the same or the same characteristics, the supplier will proceed to replace it within the following ten (10) business days, after receipt of the product by the supplier.
The repair will be carried out within thirty (30) following business days, counted from the day following the delivery of the good to the supplier for repair.
In the event that a refund of money must be made, it will be done as follows:
From the day following the acceptance of the guarantee by the supplier and its subsequent communication withSynergy SuppliesSAS and the customer,Synergy SuppliesSAS has up to 25 days to make the refund.
In the event that the good does not admit repair or the failure of the product is repeated, the supplier will proceed to inform the consumer of his decision on how to make the guarantee effective, either with the return of the money or with the exchange of the good for an identical one. or by one of the same characteristics.
Additionally, the conditions for accepting a guarantee process depend on the category to which the product belongs:
FASHION
Clothing, underwear, suitcases and backpacks, fashion accessories, watches, glasses, jewelry, etc.
The return or exchange of: Underwear, swimwear, leggings, stockings, jewelry and hair accessories will be accepted, only when it is a wrong product, a non-original product or when it has a manufacturing error.
If it is a return due to a change in the wrong color, model or size, a refund will be made only if the product meets the following conditions:
The product must not be damaged or deteriorated by actions corresponding to the customer.
The product must have original labels, sales invoice, accessories and packaging (
including manuals, user guides, warranty certificates, etc.)
The product must not show signs of wear, dirt or wear
The product must not be more than five (5) business days after delivery
WATCHES AND ACCESSORIES:
The components must not be damaged by contact with corrosive acids or other chemicals; due to use of batteries not prescribed by the brand, or due to alteration, manipulation or repair by persons or services other than those of the brand, as well as the consequences of normal wear and tear and aging of the watch or accessory, the strap and the bracelet.
SEXUAL WELLNESS
All intimate wear products are warranted against manufacturing defects only.
TECHNOLOGY
The components must not be damaged by contact with corrosive acids or other chemicals; due to the use of batteries not prescribed by the brand, or due to alteration, manipulation or repair by people or services other than those of the brand, as well as the consequences of normal wear and tear and aging of the product.
To apply the product warranty, the authorized service center must certify the damage, technical failure or factory defect, otherwise the warranty will not be valid.
It is important that the client has an invoice, import manifest and guarantee certificate at hand.
THE TECHNOLOGY PRODUCT WARRANTY DOES NOT APPLY WHEN:
The equipment shows abuse, damage caused by natural disasters or use different from that indicated in the operating instructions
Present damage caused by voltage fluctuations of electrical power or atmospheric electrical discharges
The product has been opened or manipulated by personnel not authorized by the brand
They are damages caused by the adaptation and installation of non-genuine parts or accessories, not authorized by the brand
They are damages caused by animals
They are damages caused by lack of care with the product or external factors (oxidation, discoloration, scratches, excess dust, blows, breakage of furniture or exterior cabinet)
The product does not have a manufacturing serial number or it is altered
It is required outside the national territory where the Hardware product was purchased
The warranty seals are broken
After the customer contacts the supplier or the brand, they have ten (10) days to carry out a product review visit if they deem it necessary. The cost of the withdrawal of the product will be assumed by the client in the event that the failure of the product is attributable to its mishandling.
When a guarantee is denied or becomes effective, the supplier will send the customer the reasons for accepting it, making it effective in a way different from that requested or denying it, with the evidence that justifies its decision. In case of denying it, the evidence supporting said decision will be attached.
TOYS AND PRODUCTS FOR PETS
The warranty for toys and pet products applies only if the item presents any irregularity and / or manufacturing defect.
The product must not show damage due to poorly assembled parts or not following the indications described in the instruction manual. If it is a return due to a change in color or model, the return will be made only if the product meets the following conditions:
The product must not be damaged or deteriorated by actions corresponding to the customers
The product must have original labels, sales invoice, accessories and packaging (including manuals, user guides, warranty certificates, etc.)
The product must not show signs of wear, dirt or wear
The product must not be more than five (5) business days after delivery
Before requesting a guarantee, the client must verify that the product is not working, the guarantee will not apply if it does not work due to battery wear.
WHITE LINE, ELECTRICAL MINOR AND HARDWARE
Depending on the brand of the product, the customer must contact the authorized service center so that it can provide the information relevant to its warranty.Synergy SuppliesSAS will be responsible for giving the customer the contact information of the vendor or supplier who can redirect the warranty request to the manufacturers. It is important that the customer has an invoice, import manifest and warranty certificate at hand.
THE WARRANTY FOR WHITE LINE, ELECTRONIC MINOR AND HARDWARE PRODUCTS DOES NOT APPLY WHEN:
The equipment shows abuse, damage caused by natural disasters or use different from that indicated in the operating instructions
Present damage caused by voltage fluctuations of electrical power or atmospheric electrical discharges
The product has been opened or manipulated by personnel not authorized by the brand
They are damages caused by the adaptation and installation of non-genuine parts or accessories, not authorized by the brand
They are damages caused by animals
They are damages caused by lack of care with the product or external factors (oxidation, discoloration, scratches, excess dust, blows, breakage of furniture or exterior cabinet)
The product does not have a manufacturing serial number or it is altered
It is required outside the national territory where the Hardware product was purchased
The warranty seals are broken
After the customer contacts the supplier or the brand, they have ten (10) days to carry out a product review visit if they deem it necessary. The cost of the withdrawal of the product will be assumed by the client in the event that the failure of the product is attributable to its mishandling.
When a guarantee is denied or becomes effective, the supplier will send the customer the reasons for accepting it, making it effective in a way different from that requested or denying it, with the evidence that justifies its decision. In case of denying it, the evidence supporting said decision will be attached.
HOME TEXTILES
For products related to home textiles, the warranty will apply if the product has manufacturing defects in seams, closures, natural discoloration (without exposure to detergents). This does not apply if the care or washing instructions printed on the product label and / or label are not followed.
BOOKS
The warranty only applies to printing defects.
GUARANTEES WITHIN RETRACT TIMES
THE DAMAGED PRODUCTS THAT ARE WITHIN 5 DAYS AFTER DELIVERY, AND ARE THE SUBJECT OF RETRATCO, WILL BE RETURNED TO THE CUSTOMER WITH THE SUPPLIER'S INFORMATION FOR THE CUSTOMER TO MANAGE THE WARRANTY PROCESS.
12. REFUNDS
Money refunds for withdrawal processes, guarantees or order cancellation, will be made through a coupon, which may be reflected in the account ofSynergy SuppliesSAS in the "My coupons" section. If the customer does not want the coupon, they can contact us to request a refund for the same payment method used initially.
Synergy SuppliesSAS will only refund the money to the account holder inSynergy SuppliesSAS, once the refund is approved.
Types of reimbursement
Coupon: The coupon can be used in any product of Shop.Synergysupplies.co in as many purchases as the balance allows. The coupon will be sent within one business day once the order is canceled or the return or guarantee of the product is accepted.
Cash: To claim the money it is necessary that the owner of the accountSynergy SuppliesSAS that made the purchase, go to the Efecty point with your citizenship card and claim the payment. The reimbursement amount must be between $ 20,000 and $ 500,000 pesos, otherwise it must be made by bank deposit. Refund can take up to 3 business days.
Bank consignment: To receive the money in the bank account, the owner of the bank accountSynergy SuppliesSAS must provide the following information: the bank, the account number, type of account, full name of the account holder and his identification number. Refund can take up to 4 business days.
Reversion to credit card: Refunds made by this method may be partial or total, as the case may be.Synergy SuppliesSAS will make the reversal request on the payment platform so that it notifies the cardholder's bank about the reversal of the money. From the confirmation of the request, the bank will have a maximum period of 30 business days for national cards and up to 120 business days for international cards to apply the reversal.
The client must abide by the terms of duration of the application process stipulated by his bank.
In the event that the account holder ofSynergy SuppliesSAS has used a credit card from a different person, the only reimbursement method enabled will be reversion to the card used.
13. INTELLECTUAL AND INDUSTRIAL PROPERTY
All content included or made available to the User on the Site, including texts, graphics, logos, icons, images, audio files, digital downloads and any other information (the "Content"), is the property ofSynergy SuppliesSAS Colombia SAS or has been licensed to it by the Provider Companies. The compilation of the Content is the exclusive property ofSynergy SuppliesSAS Colombia SAS and, in this sense, the User must refrain from extracting and / or reusing parts of the Content without the prior and express consent of the Company.
In addition to the Content, the trademarks, denominative or figurative, service marks, industrial designs and any other element of intellectual property that is part of the Content (the "Industrial Property"), are owned bySynergy SuppliesSAS Colombia SAS or the Supplying Companies and, for this reason, cannot be used by Users in connection with any product or service that is not provided bySynergy SuppliesSAS Colombia SAS In the same sense, Industrial Property may not be used by Users in connection with any product and service other than those that it markets or offers.Synergy SuppliesSAS Colombia SAS or in a way that causes confusion with its customers or that discredits the Company or the Provider Companies.
14. INTELLECTUAL PROPERTY OF THIRD PARTIES
Synergy SuppliesSAS is a company that respects the laws and does not intend to take advantage of the reputation of third parties, appropriating the intellectual property protected by them. Therefore, we have tools that seek to ensure that products purchased through our page are original and have legally entered the country. Taking into account the above, if you suspect that any product found on our page infringes the intellectual property rights of third parties or infringes rights legally protected by you, contact us by clicking here to download said products immediately from our page and initiate all actions tending to prevent this from happening.
15. LIABILITY OFSynergy SuppliesSAS
Synergy SuppliesSAS Colombia SAS will do everything possible within its capabilities so that the transmission of the Site is uninterrupted and free of errors. However, given the nature of the Internet, such conditions cannot be guaranteed. In the same sense, the User's access to the Account may be occasionally restricted or suspended in order to carry out repairs, maintenance or introduce new Services.Synergy SuppliesSAS Colombia SAS will not be responsible for losses (i) that have not been caused by the breach of its obligations; (ii) loss of profits or loss of business opportunities; (iii) any indirect damage.
16. TERMS OF LAW
This agreement will be governed and interpreted in accordance with the laws of Colombia, without giving effect to any principle of conflicts of law. If any provision of these Terms and Conditions is declared illegal, or presents a gap, or for any reason is inapplicable, it must be interpreted within the framework of the same and in any case it will not affect the validity and applicability of the remaining provisions.
17. NOTIFICATIONS
Any comment, concern or claim regarding the previous Terms and Conditions, the Privacy Policy, or the execution of any of these, must be notified in writing toSynergy SuppliesSAS Colombia SAS at the following address: Cr 15 No. 103 - 37, Bogotá, Colombia.
SAFETY
We have technical and security measures in place to prevent unauthorized or illegal access or accidental loss, destruction or occurrence of damage to your information. When data is collected through the Site, we collect your personal data on a secure server. We use protection programs on our servers. When we collect information from electronic payment cards, Secure Socket Layer (SSL) encryption systems are used to encrypt it, preventing fraudulent use. Although it is not possible to guarantee the achievement of a result, these systems have proven to be effective in handling confidential information since they have mechanisms that prevent access by external threats (ie hackers). It is recommended that you do not send all credit or debit card details unencrypted electronic communications with us. We maintain physical, electronic, and procedural safeguards in relation to the collection, storage, and disclosure of your information. Our security procedures require that we may occasionally request proof of identity from you before disclosing personal information. Please note that you are solely responsible for protecting against unauthorized access to your password and your computer.